Public documents
Certification information and forms
Review the documents relevant to application, certification status, complaints, appeals and use of marks.
Certification Application FormBasic information required for application review.
OpenCertification AgreementGeneral terms governing certification services.
OpenCustomer Feedback FormSubmit feedback on service and audit coordination.
OpenComplaints & Appeals ProcedureHow complaints and appeals are received, reviewed and decided.
OpenRules for Use of Certification MarkConditions for certificate and mark use.
OpenCertification ProcessApplication, audit, decision, surveillance and recertification stages.
OpenSuspension, Withdrawal & Scope ReductionConditions and controls for certification status changes.
OpenLaunch note: These documents are structured website drafts. They should be legally and technically approved and assigned controlled document numbers before formal use.