Complaints & Appeals Procedure
Complaint
An expression of dissatisfaction relating to certification activities or a certified client.
Appeal
A request to reconsider a certification decision.
Process
Receipt is acknowledged, conflicts are checked, competent independent persons review evidence, a decision is communicated and records are retained.
Non-discrimination
Submission, investigation and decision shall not result in discriminatory action.
This draft must be reviewed, approved and document-controlled before official use.